Chatra Live Chat
Still using Contact Form? Still communicating with visitors offline?
Try a new interactive method!
Chatra Live Chat allows you to earn more, answering questions and help visitors place an order. Use it to collect actionable feedback to improve your service: identify problems, collect info and understand your customers better.
Chatra is made to increase online sales but in a friendly, helpful way. Just because the software is designed for business doesn’t mean it has to be clunky and corporate. You can’t grab a coffee with every single potential customer, but, probably, that Chatra is the next best thing.
Chatra Features:
- Order Saving. Reduce Order abandonment rate, proactively contacting customers stuck on the checkout.
- Real-time visitor list. View the list of visitors who are currently online on your website and start a conversation manually.
- Live typing insights. See what customers type before they hit “send”. Save time on preparing an answer.
- Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.
- Visitor information. Know your customers — what page they are on, where are they from and what device and system they use to access your store.
- Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.
- Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.
- Correct typos. Correct answers after sending the message.
- Facebook integration. Send and receive chats directly from your Facebook visitors
- Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.
- Looks & feels like a messenger app. Smooth animations, avatars, beautiful design.
- Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.
- Work from a browser, desktop or mobile apps. Windows & Mac, Android & iOS.
- One account for unlimited sites.
- See other features on chatra.io
There is a FREE official plugin with all these features and you can test it before purchasing this premium version.
Premium features in this plugin:
- Knows registered customers. The plugin allows recognizing logged in users regardless of the device or browser they use. You will see the username and profile URL on your Chatra dashboard. You can send messages to specific users anytime.
- Custom appearance options. You can set up custom widget look and feel for each of your sites separately.
- Display widget on selected pages only. You can select the pages on which you want to display the Chatra widget. For example on Create Listing page or Contact page.
- Display widget for logged-in users only. You can display chat online only with registered customers.
- Control visibility on mobiles. Disable or enable widget on mobile devices for each your site separately.
- Custom Tracking options.
- Custom Language options. You can select one of 8 supported languages or add a new one using PO file.
Requirements:
- Sign-up for free Chatra account.
- AppThemes theme:
- ClassiPress
- Vantage
- Clipper
- HireBee
- JobRoller
- Taskerr
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- Upload the .zip file via the WordPress plugins admin page
- Activate the plugin and configure the options
- Please read plugin description and install guide for a basic product learning
- Search the Support Forums for an answer.
- Create a new thread on the forum if you didn’t find the answer.
- For a private communication Live chat with author on the product’s site
Version 1.0
- Initial release
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Comments (11)
Hi Artem,
Will my site visitors be able to chat with each other? Or is this only “agent with visitor”?
Will this plugin work perfectly “out of the box”, or will I need any custom coding to synchronize the login of the chat with the site login, and show who is online etc?
Many thanks!
Hi David,
Unfortunately, this service does not allow chat visitors with each other. It’s more like “agent with visitor”. Helps to site owners increase sales by assisting visitors.
Knowing specifics of your site, I should say it’s not that case 😉
Thanks for the interest!
Hi. Would I be able to chat with a viewer looking at a particular ad on my classipress site (and know which ad that is)? Or is this just used just to chat with someone looking to purchase ad space?
Thanks.
Yes, you will see the URL of the page where the visitor is on your Chatra dashboard.
Good night!
I bought Plugin Chatra for $ 5 in the AppThemes Marketplace and on my https://chatra.io/br panel, you’re asking me to make UpGrade for $ 15 a month. This $ 5 purchase was good for what, since I’m still in the free version?
NOTE: See attached.
Hello!
I’ve responded in the forum thread:
https://forums.appthemes.com/chatra-live-chat/plugin-chatra-101479/#post429878
Hello Artem,
I have purchased the plugin chatra and would like to know if it is compatible with wpml.
Thanks
Jo
Hello, Jo!
Thanks for such a good question!
Theoretically it should be compatible with WPML, but I didn’t test it yet.
The plugin has a setting “Widget Language” with the “Custom Translation” option.
You have to enable this option.
If you select this option the Chatra widget will use the
dkf-chatra-custom-{language code}.pofile for translation.You have to create this file.
The POT template for this file is located in the plugin languages folder (
dkf-chatra-custom.pot), you can use it for your custom translations.So, while the Chatra Widget uses “Custom Translation” option and loads translations from your custom
dkf-chatra-custom-{language code}.pofile, this can be detected by the WPML plugin.(At least Loco Translate plugin detects it and allows translating).
Regards!
Hello Artem,
thanks for replying. I have selected “Custom Translation” option as you mentioned. Now, it works fine 🙂 without creating the po.file you mentioned. I just scan the plugin in wpml (“Theme and plugins localization” ) and after the scan, I sent the found strings to the String Translation of wpml. And From the String Translation I could translate the strings.
A small question, not related to the chat plugin 🙂 . Where and how to paste the key received from Google to show the google maps on my site? I am still using classipress 3.3 with Child theme Eldorado
Best regards
Jo
@covoiturage, I’m afraid the ClassiPress 3.3 Is pretty old and may not support Google Maps key. I think you need to modify the
includes/theme-enqueue.phpto add the API key in the Google Maps URL.Hi Artem,
many thanks for your help.
Best regards
Jo